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Privacy Policy

Last updated: 12 May 2025

Welcome to RubyReels (“we”, “us”, “our”). We respect your privacy. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. By using RubyReels, you agree to this Policy.

1) Who we are

RubyReels is an online entertainment brand providing gaming content and related services. If you have questions about this Policy or your data, contact us at [email protected].

2) Information we collect

  • Account & Identity: name, username, date of birth (age verification), address, country, email, phone.
  • Compliance & Risk: ID documents, proof of address, source-of-funds (where required by law), self-exclusion status.
  • Transactions: deposits, withdrawals, balances, bonuses, payment method tokens (we do not store full card numbers).
  • Usage & Device: IP address, device identifiers, browser type, pages visited, clickstream, session logs.
  • Cookies & Similar Tech: to remember preferences, keep sessions secure, and improve the site (see “Cookies” below).

3) How we use your information

  • To create and manage your account, provide games and customer support.
  • To verify identity, meet legal/anti-fraud/anti-money-laundering obligations, and promote responsible play.
  • To process payments and withdrawals via our payment partners.
  • To operate, secure, analyze, and improve our site and services.
  • To send service messages (e.g., receipts, policy updates) and, with your consent where required, marketing communications (you can opt out anytime).

4) Legal bases

We process data where necessary to perform our contract with you, to comply with legal duties (e.g., KYC/AML), for our legitimate interests (security, service improvement, fraud prevention), and with consent where required (e.g., certain marketing cookies).

5) Sharing your information

  • Service providers: hosting, analytics, marketing tools, KYC/AML verification, payment processors.
  • Regulators & authorities: where required by law, licensing, or to protect rights and safety.
  • Business transfers: if we undergo a merger, acquisition, or asset sale.

We do not sell personal information.

6) International transfers

Your data may be processed outside your country. Where we transfer data internationally, we use appropriate safeguards (e.g., contractual clauses) as required by law.

7) Retention

We keep information only as long as necessary for the purposes above and to meet legal/financial/regulatory requirements (for example, retention periods may continue after account closure).

8) Security

We use technical and organizational measures to protect your data (encryption in transit, access controls, monitoring). No online system is 100% secure, but we work to protect your information continuously.

9) Cookies

We use essential cookies for login and security, functional cookies for preferences, and optional analytics/marketing cookies to improve performance. You can control cookies via your browser or device settings; some features may not work without essential cookies.

10) Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your data; to object to certain processing; to withdraw consent; and to data portability. To exercise rights, email [email protected]. You may also contact your local data protection authority.

11) Children & restricted users

RubyReels is for adults only (18+ or the legal age in your jurisdiction). We do not knowingly collect data from minors. If you believe a minor has provided data, contact us to remove it.

12) Updates to this Policy

We may update this Policy from time to time. Changes take effect when posted here. We will notify you of material updates via the site or by email.

13) Contact

Questions or requests: [email protected].